SHIPPING INFORMATION

We are more than happy to ship our products within Australia or anywhere in the world.

OUR POSTAGE CHARGES ARE AS FOLLOWS:

AUSTRALIA

$7 Standard Shipping (Allow 4-9 Business Days)

$10 Express Shipping (Allow 2-4 Business Days)

Free Standard Shipping on Orders over $60

NEW ZEALAND

AUD 10.00 via (Allow 7-12 business days)

INTERNATIONAL 

Please contact us for rates. Delivery times vary by country.

For shipping to other countries, please contact us at hello@kitandkate.com.au

TAXES AND IMPORT DUTIES

If you live outside Australia, you may be subject to import duties and / or taxes. The price shown at checkout does not include any taxes or duties. 

Depending on the country, the international courier may charge you for the local taxes or duty or you might have to go to your local customs office to pay the taxes in order to get your package. Don't leave this for too long as they may send the goods back to us. Should this happen, we would need to deduct the cost of the return postage from your refund.

The best place to get more information about taxes and duties is your local customs office.

Please email us at hello@kitandkate.com.au if you have any questions.

ADDITIONAL SHIPPING INFORMATION

Shipping Times

While we will endeavour to process your order as quickly as possible, there are times when things may get delayed. On top of that, we are also unable to control the carrier (usually Australia Post) and any delays or issues they might have. As a result, the shipping times listed here should be used as a guide only.

Lost Parcels

We take the utmost care in ensuring that the your parcel is sent to the post office with the same address on your order. We cannot however be held responsible for:

  • incorrect or incomplete addresses supplied with your order
  • delays / issues with the carrier
  • parcels which are lost or stolen
  • parcels which get delivered but go missing (presumably stolen from mailboxes or doorsteps)

As we are not responsible for lost or stolen package, we cannot issue refunds for them. Please check with the carrier if you believe your package has been lost or stolen. 

 

 

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